Terms & Conditions
Please familiarise yourself with our terms and conditions prior to booking an appointment.
terms & conditions
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ARRIVAL TIMES
Please arrive 10 minutes early for your appointment to allow you time to relax and fill out any necessary paperwork. Unfortunately late arrival may result in your treatment time being reduced.
FACIAL COURSES
All facial courses must be paid for at the end of the 1st treatment and booked in advance. Treatment courses are to be used weekly to achieve optimum results. Courses cannot be purchased and used over a longer period of time as the desired effect will not be achieved leaving you the client disappointed.
SPA ETIQUETTE
The spa is a relaxing environment so we would expect clients to respect this. Please ensure that mobile phones are switched off in treatment rooms as not to disturb other clients enjoying treatments. The waiting area is for the comfort of clients using the spa.
We would kindly ask you to leave your children at home as children are not allow in treatment rooms and there is no one to supervise them. Please be aware that we are now committed to treating people who have illnesses and may be going through chemotherapy so it is invaluable that Perfections Wellness Spa remains calm and tranquil.
CANCELLATION POLICY
Out of courtesy to our team please provide us with 24 hours notice if you are unable to make your appointment and we will be happy to re-schedule. Otherwise we reserve the right to charge the full amount. Appointments made at short notice within a 24 hour period are deemed as confirmed and may incur 100% cancellation Fee. When booking one of our wellness packages you will be required to pay 50% at time of booking. This can be cancelled and refunded up to 48hrs before package. Unfortunately less than 48hrs notice we reserve the right to charge the full amount.
GIFT VOUCHERS
Gift vouchers are valid for 1 year from date of issue. Vouchers can be used to book a treatment or used against products. Unfortunately vouchers cannot be used to buy another voucher. Please note we cannot track Gift Vouchers.
Gift Vouchers must be presented at the front desk as a method of payment or you will be required to pay using an alternative method.
REFUNDS
Please note that we operate a no refunds policy.
MEDICAL CONDITIONS
It is important that you inform us of any medical conditions and medication you are taking, as they may impact the treatment.